"A web based workflow solution with CRM for Trade & Distribution Companies"
- One of our customers, India’s largest scanning company, required a dedicated system to support their work flow.
- This was necessary to deliver exceptional after sales support.
- They needed to manage their huge customer database, plan periodic machine services and deliver immediate customer support in case of machine repairs
- iSolve analyzed this case and developed iTrack, with state of the art technology incorporated.
Features of iTrack
- Role Based Access Control (RBAC)
- End-to-End tracking of:
- Customer Database
- Invoice, Billing & Collections
- Real time tracking of machines sold on daily basis, as well as database of all sold machines
- Comprehensive reports
- Online tracking of contracts
- CRM to support huge client base
- SMS integration (to give real time notifications to customer about service schedules and to the support engineers about customer allocations)
- Business reports for Sales team
- Remote Printer Monitoring ( to automatically track usage patterns, toner levels etc in order to notify customers about economy of consumption, refill dates etc)
- Customer feedback forms incorporated
Benefits to customer:
- Faster response to customer complaints (all complaints closed within 24 hours)
- Ahead of time information
- Better Service
- Special Attention to all customers
- No breakdowns
- No undue expenditures
- Availability of consumables as per requirement
- Smooth transactions
- Continuous Service
- Customer Feedback regularly available to track performance