With iSolve’s BPM services, one can quickly transform their existing process into an automated profitable model. iSolve has implemented platform based delivery model which has helped some of our major Customers across different verticals such as Telecom and Media/Publishing which has resulted in increasing the business performance of the customers through increased productivity and reduced cycle times. iSolve’s Business Process Consulting leverages our in-depth expertise in process, technology and people. Many of our senior team members are Certified Project Management professionals and also globally trained in Balanced Scorecard methodologies.
iSolve BPM solutions offers customers a complete range of process improvement related solutions which helps organizations to move to a new levels of business excellence through which they can grow their revenue multiple times. iSolve’s process solutions are focussed towards the end customer benefits in the value chain. iSolve’s solutions will result in excellent end customer experience which gets translated into a better revenue model for our Customers. iSolve’s BPM model will help in turning market opportunities into a revenue stream.
We offer a broad, cross industry portfolio of solutions to meet specific industry or functional requirements. BPM vertical solutions include:
- Media & Publishing
The platform based delivery model which we have implemented for one of UK’s leading telecom giant, in the southern region of India, has resulted in the following benefits and outcomes:
- Achieving the business goals : Increased Customer retention and excellent Customer experience in terms of quicker turn around in activation. This has helped them to top the ranking in terms of their business performances across PAN India.
- Adhering Compliance : Ensures the availability of documents and also audit logs for all the transactions. Complete tracking of the Customer forms right from distributor point till it reaches warehouse.
- Speed to market : When a new scheme or offering comes along to a particular zone, effective customizable BPM based solution helps the customer to reach out to the end customer ahead of their competitions.
- Reaching out to the grey areas : Analytics provided by the BPM solutions help to do a gap analysis and to identify the areas of improvement and delay in the overall activation process.
- Improve Flexibility : Market demands seem to change almost overnight making flexibility and agility one of primary keys to success today. If you can’t deliver what the customers want tomorrow, you may as well be letting your customer down with competition.
- Improve decision making : Platform based solution gives the customer the benefit of expediting the decision making process as the entire MIS provided in the form of dash boards to the customers is completely based on the business rules.
- Expanding the scope and Scalable : Platform based delivery model has helped the customer to host multiple processes in the same platform resulting in the reduction of their overall operational cost and better customer experience.